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Why Chatbots Work (And How to Spot Them)

Have you ever used a customer service chat and had the sneaking suspicion that the “person” you’re talking to isn’t…

3 Ways Social Media Has Changed Journalism Over the Last 10 Years

As a person who worked in a Washington newsroom during an election year—Obama vs. Romney—I can tell you that I…

What in the World Are Instagram Pods?

When you hear the term “Instagram pods,” did you instantly think about Tide pods or coffee? Yeah, I did too.…