# A Stitch In Time Has Me Dressed To The Nines (Or Has It?) - Link: https://chatterblast.com/blog/a-stitch-in-time-has-me-dressed-to-the-nines-or-has-it/ - Published: 2016-02-04T18:58:22-05:00 - Author: chatterblastteam When a package gets delivered to the office, everyone is curious. “_Who ordered something? What did they get? Is it a gift?_” After a special delivery one day, ChatterBlast Account Manager **Kelly Devine** opened a magical box that led into a fashion show. Kelly explained as she showed off her adorable, new clothes how she used [**Stitch Fix**](https://www.stitchfix.com/) to receive clothing and accessories that were picked out by a stylist. “_Wait, whaaaaat?_” Account Manager [**Jess Meeder**](http://chatterblast.wpengine.com/about/team/) immediately opened her wallet to figure out she can get on board. As Kelly explained to Jess how Stitch Fix works, they both realized: It needed to be celebrated in its own blog. _“Why?” _You may ask. We’re rooting for a company who realized the FULL potential of **Pinterest** and **LinkedIn**. Stitch Fix is a “_personal styling service tailored to your taste, budget and lifestyle that helps you look and feel your best every day._” ### **Here’s How Stitch Fix Works** Setting up your profile style profile with Stitch Fix is _easy_. The site has you rate different styles and give a description of _your own style_, in addition to the necessities like size and budget. The **genius **portion of this profile is that the company requests you include a link to your Pinterest and LinkedIn profiles. [⌊Screen Shot 2016-02-04 at 9.29.37 AM⌉⌊Screen Shot 2016-02-04 at 9.29.37 AM⌉[ This approach is _perfect _because what’s a better way to learn how someone wants to dress than seeing their ideal outfits on a Pinterest style board? [⌊Screen Shot 2016-02-04 at 9.30.47 AM⌉⌊Screen Shot 2016-02-04 at 9.30.47 AM⌉[ What’s more is that by using LinkedIn, Stitch Fix can learn how their customers spend _40 plus hours of their week_. The company is not only recognizing the shift of people shopping _online_, but they’re productively using all that personal information about ourselves that we put on public display via social media. _The future is happening. _ ### **The ChatterBlast Stitch Fix Experience ** After the first, wonderful Stitch Fix box, both Kelly and Jess set up the arrivals of their next boxes. Kelly updated her style profile. Jess created her account. They both sat there updating their Pinterest boards so they could give their stylist an idea of what they were looking for in their next boxes. _FYI – for any lady out their planning on ordering a Stitch Fix: Schedule it for PAY DAY because then you don’t feel guilty when you buy everything._ The day arrived. That [Christmas morning feeling](http://stream1.gifsoup.com/view7/4658488/christmas-morning-o.gif) was upon Kelly and Jess as they were about to receive their five items from Stitch Fix. Jess got her hands on hers first. Her first reaction was… “_I’m NOT loving it._” The five items that Jess got in her Stitch Fix were: 1. [McQue Solid Lace Sleeve Blouse](https://s-media-cache-ak0.pinimg.com/236x/22/41/8d/22418d916f99334fdc20bd23c3e0fd0b.jpg) 2. Juliet Mini Swing Skirt 3. Madira Fringe Collar Necklace 4. [Rebekah Stretch Crepe Blazer](http://www.polyvore.com/cgi/img-thing?.out=jpg&size=l&tid=129919661) 5. [Kathy Striped Fit and Flare Dress](http://ak2.polyvoreimg.com/cgi/img-set/cid/117602528/id/rBzoGKm24xGjVFV5Nxsv_g/size/y.jpg). Two out of the five pieces were _solid black_. Jess was confused and immediately checked her [Pinterest](https://www.pinterest.com/jessicameeder/dress-me/) board.“ _Did I not put enough colorful pins on here?_” she wondered. It was Kelly’s turn to open her Stitch Fix. Her initial reaction was “_meh_.” It definitely was **not **as great as the first Stitch Fix box. Did they even _look _at what Kelly pinned on her Pinterest board? Time to sit in time out, Stitch Fix, because _you dropped the ball on this one. _ [⌊unnamed⌉⌊unnamed⌉[ The five items that Kelly got were: 1. [Straight Leg Pant by Margaret M](https://s-media-cache-ak0.pinimg.com/736x/ed/5d/c0/ed5dc0b9cc8a9ce2d0e7fe197c97627d.jpg) 2. [Xander Short Sleeve Sweatshirt by Market & Spruce](https://www.pinterest.com/pin/439663982348619236/) 3. [Knit Cocoon Cardigan by RD Style](http://1.bp.blogspot.com/-dh1ZN_BtfOg/Vizw4rpxtHI/AAAAAAAAQg0/CMkfPgk3_Ys/s1600/IMG_5704.JPG) 4. [Lenhan Laser Cut Blouse by Pixley](https://www.pinterest.com/pin/179581103869920188/) 5. A fugly necklace that she’s trying to erase from her memory Now, Kelly had asked for day-to-night clothing and a big statement necklace. She pinned and pinned on Pinterest, but no such luck when it came to the actual Stitch Fix. The pants just didn’t fit right and they just didn’t fit in with Kelly’s style. She also was _not _about to pay close to $100 dollars for fancy leggings. The cardigan looked like something she could get from Forever 21 and the one blouse made her look like a _pirate. _And not a cute pirate. She ended up keeping the short sleeve sweatshirt because it was something she would actually wear, but not as a day-to-night piece. Basically, the Stitch Fix **sucked**. [⌊clueless-cher-gif⌉⌊clueless-cher-gif⌉[ ### **Stitch Fix Feedback** Kelly and Jess discussed their Fixes and decided that they should reach out to their customer service to see how they could improve their Stitch Fixes. Kallie, the customer service rep, basically told them what they already knew: That they had to build out their Pinterest boards and also _follow _Stitch Fix on Pinterest. Their main suggestion, which makes the most sense, is to create a **Stitch Fix specific board **and pin away on _that_, instead of just having a “_fashion_” board or a “ _shoe_” board. To dive further into Pinterest, Kallie told Jess and Kelly to pick pins _directly from the Stitch Fix boa_rd and to leave comments on the pins you like and basically **tell your stylist **exactly what you want. Kallie also wanted them to call these stylist out. [YO ADRIAN](http://memecrunch.com/meme/4AMBP/yo-adrian/image.png)! _Just kidding. _ She told Jess and Kelly that along with updating your Pinterest board, you should put in specific requests in the “_Requests for Next Fix_” section. An example of what to put here is: “_I’m looking for a cute skirt and cropped shirt combo like the one I have pinned of Taylor Swift._” There she is, just waving goodbye to all those Stitch Fix haters who just gonna hate, hate, hate. [⌊Screen Shot 2016-02-04 at 1.51.41 PM⌉](http://chatterblast.wpengine.com/wp-content/uploads/2016/02/Screen-Shot-2016-02-04-at-1.51.41-PM.png) While they can’t guarantee you’ll _magically _transform into Tay, they _can _try to find similar items to the pin or keep an eye out for it in future Fixes.   The last thing Kallie suggested to Jess and Kelly was to make sure to leave _detailed feedback_ for **each piece** they received. What they liked, hated and everything in between. [⌊unnamed-1⌉⌊unnamed-1⌉[ [⌊unnamed-2⌉⌊unnamed-2⌉[ Stitch Fix wants to _learn _from your Personal Style Profile, your Pinterest, your LinkedIn _and_ from your feedback. The more your Stitch Fix, the more they know and the _more successful it will be_! ### **Advice for Stitch Fix** To touch on Stitch Fix’s customer service, they need to up their response time because they are an _all-digital biz_. Notice the date difference. For a business that is forward-thinking in Pinterest, it’s important to excel at ALL the social platforms that you’re on. This email address is where we met the service rep Kallie. Stitch Fix is _very _responsive on Twitter but Jess and Kelly _did _notice that it was a lot of Stitch Fix responding to _angry customers_. [⌊Screen Shot 2016-02-04 at 1.54.25 PM⌉⌊Screen Shot 2016-02-04 at 1.54.25 PM⌉[ Oh the joys of working in customer service. So Stitch Fix, while Kelly and Jess _applaud _your leap into the future of styling, they have a few suggestions: 1. Call out how **specific **you need to be with your stylist on Pinterest and your profile. 2. Step up your game with **response time** for customer service on social (especially since you’re solely a digital business). 3. Consider encouraging Stitch Fixers to **follow **each other on Pinterest for fashion inspiration. Have you tried Stitch Fix? Let us know how it went in the comments!